Contact us

Customer Service

Our Customer Service team can be reached by email and live chat around the clock, every day of the week. They can help with your account, verification, limits, payments and any problem with our games or apps.

Reporting a problem

If something goes wrong with a game or the site, write to Customer Service and describe what happened and when. We look into every reported fault and fix it as soon as we reasonably can.

Formal complaints

When Customer Service cannot solve an issue, you can send a formal complaint in writing within six months. Add your username or account number, your registered first name and surname, a detailed explanation and any dates and times that matter. We aim to reply within 10 days. If the dispute stays open after our process, eCOGRA can review it free of charge.

Your personal data

Questions about the data we hold about you go to our Data Protection Officer.

Our company

Betway Limited is registered in Malta at 9 Empire Stadium Street, Gzira, GZR 1300.