Privacy policy

The data controller

Betway Limited is the data controller for your information and is based in Malta. Betway is part of Super Group, a company whose shares trade on the NYSE. Questions about your data go to our Data Protection Officer.

What we collect

When you register we ask for your full name, your birth date, address, email, phone number, payment details and a username and password. While you play we keep records of your visits and communications with us, the device and browser you use, your location and IP address, your payments, withdrawals and wagers, and messages sent through live chat. We may also ask for photo ID, proof of address or proof of where your money comes from, and we can check public records.

How we use it

We use your data to open and run your account, to make sure our site works on your device and in your location, and to handle deposits, withdrawals and regulatory reporting. It also helps us keep gambling safe, spot signs of risky play, prevent fraud and money laundering and confirm that you are over 18. With your consent we tailor promotions to you, and you can change your marketing choices in My Account or reply to opt out of any message.

Who we share it with

Trusted partners help us provide games, payments, identity checks and fraud prevention, and we stay responsible for how they handle your data. We may run an affordability check with a credit reference agency in some cases. Regulators, the police or sports bodies can receive information where the law requires it.

Where it is stored and for how long

Your data is kept on our servers in the European Economic Area. When partners outside that area process it, contracts protect your rights. We keep your data while you are a customer and afterwards only as long as the law in your jurisdiction requires.

Your rights

You can ask whether we hold data about you and get a copy, correct anything that is wrong, ask us to delete it, limit how it is used, receive it in a machine readable format and be told what we do with it. Some of these rights apply only in certain situations.