Terms and conditions
Who we are
Our site is run by Betway Limited, a company registered in Malta under number C39710. When you open an account, your agreement is with Betway Limited, and our Terms and Conditions, the Responsible Gambling Policy, the Privacy Policy, the Cookie Policy, the betting rules and the terms of each promotion all apply together. If promotion terms and the general terms disagree, the promotion terms win for that offer.
Where our service is available
This Betway site cannot be used by anyone who lives in or is physically located in Ontario, or in any of the other jurisdictions listed in our terms. Gambling laws differ from place to place, so it is up to you to make sure that betting is legal where you are before you play.
Age and verification
You have to be at least 18 and old enough to gamble under the law where you live. We try to check your name, address and date of birth automatically. If that does not work, we ask for documents, for example a passport or driving licence, a utility bill and a card or bank statement, each statement no older than six months. An account we cannot verify is closed, and we may repeat the checks later.
One account per person
Each customer may hold only one account. Extra accounts are suspended until the balances are joined into one, and the others are then closed. Keep your contact and payment details up to date through Customer Service, choose a strong password and never share it. The name on any card or bank account you use has to match the name on your Betway account.
Inactive and dormant accounts
An account counts as inactive 12 months after the last login, and we contact you before that happens. From then on a monthly fee of 5 EUR/USD/CAD, or the equivalent of 5 EUR, is taken until the balance reaches zero or you log in again. After 24 months without a login the account is closed as dormant, and you can ask us to return the remaining real money balance.
Withdrawals
Your cash balance can be withdrawn at any time once wagering on any bonus is complete. A request waits in a pending period of up to 72 hours, which can be longer at weekends, before it moves to processing. Payouts go back to the deposit method where that is possible, the smallest withdrawal is 10 EUR/USD/CAD or the equivalent, and identity documents can be requested before money is released. Moving funds between accounts and playing on credit are both prohibited, and balances earn no interest.
Crypto payments
Crypto options exist only where they are legal and supported. Deposits must come from a wallet in your own name, are credited at the market value at the time of deposit and cannot be reversed. Crypto winnings are always paid out in regular currency to a payment method in your name.
Bonuses
Each promotion has its own terms. A bonus with wagering has to be played through before the bonus balance can be withdrawn. You can still take out your deposited cash first by contacting Customer Support, but the bonus balance is then forfeited. Winnings from a bonus that needed no deposit may be limited to $/€50. Offers are for recreational players and are limited to one per person, household, address, phone number, payment account and shared computer.
Fair play
We may close an account or void winnings for illegal activity, more than one account, coordinated betting, collusion, chargebacks, use of a VPN to hide your location, or bonus abuse such as stacking several welcome offers. Game malfunctions void the bets placed while they last, and the result on our server is the one that counts.
Complaints
Contact Customer Support first. If that does not settle the matter, send a formal complaint in writing within six months, with your username, your full name, a clear description and the dates involved. We aim to answer within 10 days and may need a further 10 days in some cases. If we still cannot agree, you can take the dispute to eCOGRA, the free alternative dispute resolution service named in our terms, or use the complaint service of the Malta Gaming Authority.
Governing law
Our services are provided from Malta, and these terms are governed by Maltese law. The terms were last updated on 21 August 2026, version 2.1.