Responsible gambling

Play for fun

Gambling should stay a form of entertainment. If it stops being fun, our player protection tools let you set limits or step away, and Customer Service is there to help at any hour.

Deposit limits

Choose a daily, weekly or monthly deposit limit. A lower limit applies straight away. Raising a limit or removing it only starts once a 24-hour cooling-off period has passed. You can set it yourself in your account or ask Customer Service.

Session reminders

A session reminder pops up after a period you pick, from one to three hours, and shows how long you have played and your wins and losses for that session. You then decide whether to log out or carry on, and the reminder can be changed or removed whenever you like.

Taking a break

The take a break option locks your account for anything from 24 hours up to 30 days. When the period ends the account opens again on its own.

Self-exclusion

You can exclude yourself for 24, 48 or 72 hours, 7, 14 or 30 days, or indefinitely. An indefinite exclusion lasts at least six months, covers Betway and every other brand under the same management, and it stays in place until you ask for it to be lifted. We can also put you in touch with a specialist support organisation, and we suggest doing the same at any other operator where you have an account.

Checking your play

Your session history for the last six months, with start times and durations, is available in your account. If you cannot log in, Customer Support can send you an activity statement.

Where to find help

If gambling is causing problems for you or someone close to you, Gamblers Anonymous and Gambling Therapy offer free support.